The Great Four Superstar...

ATTENTION : MS CHUA SOK KOON - SINGTEL CEO...

Superstar 1

I would be much appreciated if you can ask Janice Ngo from Sales Department STOP CALLING OR EMAIL ME ANYMORE.... as I truly can't stand her "sales talk" since February 2007 as my last conversation with her...

She dare to condemn me why I signed up for the MIO Plan 1 without knowing what is it about and carry on with her sales talk to nearly more than an hour or so...

Subsequently, she called me again as she was talking the same things again as I really don't know and can't remember what is she talking about now....

I don't like her aggressive and execrate language and her tone of talking as I need to listen to her conversation most of the time... sound like she is giving me a speech or a lecture....

Hope that I won't be hearing or seeing her anymore as from today... I do feedback all these problems and matters to the MIO Helpdesk too...
Looking forward to hear from you soon.


Superstar 2

I would like to bring to your attention about your Corporate Communications Support, Ong Swan Tah who is so hypocrite and super horrible just to handle me in an hour time...

Subsequently, he pass my problems to someone else as I have told him I don't want to talk to Sales people or even sales manager....

He sms me on Thursday, 22 March 2007 and subsequently called me on my handphone in the evening. I was busy and unable to take his call at that time...

I called him on Friday, 23 March 2007 as I have problems with Jeffrey who is so arrogant and rude when he was in my house on Friday to solve the MIO problems but at last still pending... I told him about his attitude and behaviour as he has agreed to do necessary feedback to the department concerned but I can sense that he just entertained me by telling me that...

I was extremely upset with him as he has already promised to handle my case till the mio problems settled but the next day, he sms me that he was unable to take my case. He referred me to Janice Ngo instead as I don't wish to talk to any of the Sales people at all...

I really feel frustrated and irritating about his sudden change of his mind to tell me this and of course I was very angry and I have to make a final decision in order to solve all problems at once as nothing is seem right since 23 March 2007, the MIO BOX Modem and all my phone line echo problems still cannot resolved after seven Technicians came over to my premises to modify and rectify all the sockets till most my sockets all faulty as I really don't understand that too...

I really can't stand Ong Swan Tah behaviour as without my permission and instruction, he can taking the next step to bring me to sales department...!
I truly feel upset about his attitude and empty promises as a customer with Singtel for so many donkey year...

I am extremely disappointed and give up on all my hope with Singtel when he do that decision for me...

Please look into the matter seriously and I look forward to hear from you soon.


Superstar 3

I just like to bring to your attention about your Jeffrey Ng Cheng Teck - ADSL Technician who come and resolve problems for my MIO BOX Modem as it has been pending for nearly 1 months since 23 March 2007. But all connection and echo problems still can't resolve so far...

As I am not happy with him, when he step into my house, can see his charcoal face as back as coffee that I can describe to you... As I don't think customer will like this type of service with that kind of miserable look.... He can play merry-go-round game with my phone in my living room as I don't know what is he doing as I really no eye to see that....

Subsequently, when I tell him about my problems surfing Yahoo Mail, Friendster, MSN, he can tell me that all because of International Surfing problems as not Singtel line problems... As I really don't understand what he mean at that time...
All the neat wire done by Mr Liew and Mr Ang become extremely messy after Jeffrey re-wire the modem as I don't know why...

He left my house without asking me to check on all the system all right but just left without word as I feel that his service is extremely horrible that I can't explained to you...

Please look into this matter seriously and look forward to hear from you soon.


Superstar 4

I would like to bring to your attention about your ADSL Technician, Patrick Yeo Seck Hwee as he has told me that... he was a technician to handle all my mio problems as I don't have to be worry and upset of the Mio Box Modem any more...

As he has sent Mr Liew and Mr Ang to solve my mio box modem problems on 16 March 2007, I have told him that I already can't take all these stress anymore as all things still can't resolve...

Of course, customer has the right to complaint again... Nobody called me for appointment during 19 March 2007 till 23 March 2007 to arrange for another new appointment to solve problems for my mio box modem again...

Of course I was so shocked as someone was waiting right at my door step. I thought they were Sales Person at that time because I was not well and sleeping... Mr Ang Peng Heng called to ask me to open my door as I was angry because no one called me for appointment...

But I gave them a chance to come and rectify problems for Mio Box Modem again... Jeffrey took about an hour to modify and mess up all the wiring again as I was not aware of until they left my house...

Of course, all mio box modem problems was not solved and echo was still there but they just left my house without telling me what should I need to wait for...

I really can't understand their behaviour and attitude, especially Jeffrey Ng Cheng Tech. He was here to solve problems or to create more problems for the customer.

Subsequently he raise his voice to talk to me, just to rectify all problems I need to re-wiring again... As I told him I able to do that, but if things still can't work properly or perfectly, who will pay the expenses...? As he never bother to reply me question at all...

Patrick Yeo extremely bad too as he don't bother to reply all my email even reply to my message I have sent to his handphone...

What I can think is that he can't solve problems for me so he can't give me a reply since then...

How do you want the customer to wait and wait until no end as no one can tell me that...

When can all the problems be rectify and solved... NO REPLY AGAIN FROM THEM.. OR RATHER TO FEEDBACK AT ALL AS I REALLY FEEL UPSET WITH ALL THE SINGTEL SUPPORT THERE... WHEN PROBLEMS COME, ALL RUN.... WHEN PROBLEMS APPEAR AGAIN, ALL HIDE.. AS I REALLY DON'T UNDERSTAND... SINGTEL HAVE ANY SYSTEM OR NOT... THAT IS MY LAST QUESTION TO ASK YOU...

Hope to hear from you soon.